As the need for 24/7 customer service grows, companies (domestic and multinationals) look to other countries with different time zones to offer the service that their customer demands. However, the journey has been turbulent. However, as Wall Street journal reports*, some of the biggest countries such as India are not educationally prepared to respond to this growing need. Therefore, many US and European companies may have to look around the globe to satisfy their needs. However, if a company cannot find 3000 suitably educated employees in a country of 1.2 billion, what would be the chances of success in other places!
Since his election, Obama has been telling the nation that we lack qualified individuals with math and scientific skills. As anecdotal evidence by various journals suggest, emerging economies’ educational system also lack critical thinking and many other computer and technical skills which are vital to preparing current or future work force in a global environment.
As globalists, to take care of global problem, we should begin examining the local issues and how they create such global issues and how can we address them. Western Europe and the US suffering from budgetary issues, educational support has been reduced and people are left to their means or lack of their means to educate themselves. In Many Asian (although countries like S. Korea and China is competing for Western educators to build their educational systems) and Middle Eastern countries, lack of sufficient educational funding combined with old fashion philosophy of education where learning is by memory and critical thinking, the work force is not appropriately ready to become engaged in a global commerce, cultural exchange where many variables can distort communication and understanding.
So, the question is that where do we go from here to address educational misalignments to prepare ourselves for a global perspective where we can build on our cultural diversity, skills, abilities, and knowledge to create a better world for the entire humanity????
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